Transport Minister Liow Tiong Lai says DCA will probe report and see reason for alleged handwritten tickets.
KUALA LUMPUR: The Department of Civil Aviation (DCA) will investigate Rayani Air for allegedly giving handwritten boarding passes to its customers, said Transport Minister Liow Tiong Lai.
Speaking to reporters at the Parliament lobby today, Liow said the DCA needed to find out whether the handwritten passes were distributed due to a system failure.
“We will investigate. That’s why I said we have to see the reason for the handwritten tickets.
“There might be some breakdown in the system or something we have to take into consideration. We have to see the merits of the case.”
When asked if handwritten boarding passes could be considered a security threat, Liow said it could be as handwriting was not clear.
On March 19, a picture of a handwritten boarding pass went viral after Kampung Tunku assemblyman Lau Weng San posted the image on his social media account.
The post received more than 300 likes. However, the authenticity of the image has not yet been confirmed.
Early in February, a Rayani Air aircraft, which was supposed to ferry about 200 passengers on two scheduled flights from Langkawi to Kuala Lumpur, experienced a cracked windshield. The passengers were stranded at Langkawi International Airport after the airline cancelled its Kuala Lumpur-bound flight.
According to Liow, the DCA had given Rayani Air a warning to comply with all DCA’s regulations and services, adding that the ministry took all complaints seriously.
“If there are more complaints, we can refer them to the aviation commission. “We have given a first warning earlier when they talked about the flight and the window pane and that they suspected some sabotage.
“They cannot simply say that. They have to be careful … cannot simply just say somebody caused sabotage.” The Bentong MP also stressed that should Rayani Air not follow the Transport Ministry’s orders, they would suspend the airline.
Rayani Air, on its Facebook page today, said it “would like to apologise for the flight cancellations that has been happening due to technical procedures”.
“Nevertheless, passengers’ safety is of upmost importance and we are doing our very best to solve the issues that have been surfacing recently. Mistakes increase your experiences, and experiences decrease your mistakes.”